Frequently Asked Questions
Everything you need to know about bringing Montezuma quality into your home.
What is the typical delivery timeframe for furniture items?
Standard shipping usually takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer a warranty on your home decor and furniture?
Yes, all Montezuma products come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or final sale items are not eligible for return.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.
Are the materials used in your products sustainably sourced?
At Montezuma, we prioritize ethical sourcing. Our wood is FSC-certified, and we use eco-friendly finishes whenever possible to ensure safety for your home and the planet.
Do you provide assembly services for large items?
Many of our larger items include an option for White Glove Delivery, which includes professional assembly and removal of all packaging materials.