Returns & Exchanges
At Montezuma, we want you to be completely satisfied with your home furnishings. If a piece isn't the perfect fit for your space, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Item
Carefully repackage your furniture or decor in its original packaging to ensure it remains protected during transit.
Schedule a Pickup
For large furniture, we will coordinate a professional courier pickup; for smaller items, simply print and attach the provided prepaid shipping label.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing